| |  | | Good Governance
| - Short, medium and long-term value generation
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| |  | | Shareholders and Investors
| - Long-term sustainable value generation
- Permanent dialogue
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| |  | | Employees
| - Promoting employment and employees’ motivation
- Recruitment and development of internal and external talent
- Boosting training and ongoing learning
- Diversity and equal opportunities
- Promoting employees’ safety, health and wellbeing
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| |  | | Clients and Channels
| - Creation of stable and long-term relationships
- Loyalty of relationships
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| |  | | Suppliers
| - Promoting the compliance with sustainable criteria
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| |  | | Society and Environment
| - Development of quality and environmental good practices
- Social initiatives
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